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💬 What Is a Goodwill Credit and Why Casinos Give Them
A goodwill credit, often called a “gesture of goodwill,” is a non-promotional bonus that online casinos award to players on a case-by-case basis. It’s not part of a welcome package or regular promotion — instead, it’s usually given in response to specific issues, complaints, or exceptional circumstances. It may come in the form of bonus money, free spins, cashback, or loyalty points, and it is typically intended as a token of appreciation or apology.